lb98's Privacy Policy

lb98 is an online betting and casino platform operated for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how lb98 collects, uses, stores, and protects your personal information.

By using this site, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

We collect various types of information when you create an account and use services on lb98. This information falls into two main categories:

1.1 Information You Provide Directly

Information you provide to us yourself includes:

• Full name, email address, and date of birth provided at registration
• National ID or passport details for identity verification
• bKash, Nagad, Rocket, or Upay account details for deposits and withdrawals
• Messages and information shared when contacting our support team
• Information provided through voluntary surveys or feedback forms

1.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address, device type, and operating system information
• Browser type, language settings, and timezone information
• Your site usage patterns, pages visited, and session duration
• Information collected through cookies and similar tracking technologies
• Login time, location, and device information (for security purposes)

lb98 uses your personal information for the following purposes:

2.1 Account and Service Management

• Creating, verifying, and managing your account
• Processing transactions — completing deposits and withdrawals
• Providing bonuses and promotional offers
• Recording and managing gaming activity

2.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying age — ensuring services are provided only to those 21 and above
• Complying with applicable laws and regulations
• Maintaining account security and preventing unauthorized access

2.3 Communication and Support

• Sending important account notifications
• Providing customer service via live chat and email
• Resolving your requests and complaints
• Sending promotional information and offers with your consent

2.4 Platform Improvement

• Analyzing and improving service quality
• Refining the user experience
• Identifying and resolving technical issues

lb98 uses cookies and similar technologies to improve your experience visiting the site and to keep the platform running properly.

3.1 Cookies We Use

• Essential Cookies: Required for core site functions — login sessions and security protection
• Functional Cookies: For remembering your preferences and language settings
• Analytics Cookies: For monitoring site usage and improvement

3.2 Cookie Control

You can control or disable cookies from your browser settings. Please note, however, that disabling essential cookies may cause some important site functions to not work properly.

lb98 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist in running our business operations — such as payment processing (bKash, Nagad, Rocket, Upay), gaming software providers, and IT infrastructure services. All such partners are given only the information necessary for their specific tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information in response to applicable laws, court orders, or valid requests from authorities.

4.3 Business Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred. We will notify you appropriately before any such change.

lb98 uses the latest technologies and processes to keep your personal information secure:

• SSL Encryption: All data transmission on our platform is protected by SSL (Secure Socket Layer) encryption, keeping your information out of reach of third parties
• Data Encryption: Sensitive information stored on our systems is kept in encrypted form
• Access Control: Only authorized staff have access to the user information they need
• Regular Security Assessments: Regular system reviews are conducted to identify potential vulnerabilities
• Two-Factor Authentication: An additional verification layer for account protection
• Data Protection Training: All our staff regularly participate in data protection training

Even so, transmitting information over the internet is not completely secure. We make every effort to protect your information, but we cannot provide a complete guarantee against unauthorized access.

lb98 retains your personal information for as long as:

• Your account is active and it is needed to provide services
• The period required under applicable laws and regulations has not been met
• It is needed to resolve legal claims or disputes

Even after an account is closed, some information may be retained for a set period to meet legal obligations. Once that period ends, the information is securely deleted.

You have the following rights regarding your personal information:

7.1 Right to Access and Correct Information

You can request from us at any time to find out what information we hold about you. If any information is incorrect or incomplete, you can request that it be corrected.

7.2 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, information retained to meet legal obligations may not be possible to delete.

7.3 Right to Object to Processing

You can object at any time to your information being used for marketing or promotional communication purposes. We will honor such requests accordingly upon receipt.

7.4 Right to Data Portability

You can request to receive the information you have provided in a structured and commonly used format.

To exercise these rights, contact our support team. We will respond to your request within the applicable timeframe in accordance with relevant regulations.

lb98 is for those aged 21 and above only. We do not knowingly collect or process personal information from minors. If we become aware that information from a minor has been collected, we will immediately close that account and delete the relevant information.

If parents believe their child has created an account on our platform, please contact us promptly.

As part of providing our services, your information may in some cases be stored or processed on servers located outside Bangladesh. In such cases we ensure that the data transfer is carried out with appropriate safeguards and that the receiving party maintains standards equivalent to this privacy policy.

lb98 reserves the right to update or amend this privacy policy at any time. If there are any significant changes to the policy, we will update the "Last Updated" date on this page and, where applicable, notify you by email.

Continuing to use our platform after any changes will indicate that you have accepted the updated policy. It is therefore recommended that you review this page regularly.